Frequently Asked Questions (FAQ)
Massage Therapist & Personal Trainer
- Not qualified therapists and/or personal trainers can create an account?
Yes, it is possible. In order to satisfy the customers’ needs our therapists need to be good in what they are doing. As a result, we do advise our therapist to inform their clients regarding their certifications and/or qualifications in the area of services they provide.
- How to set up a new account on MyMassageLondon?
Please note: The moment you provide us with details, an email verification will be sent. We advise you to check your spam/junk, so you can enjoy posting on MyMassageLondon.
- How can I change my details once they are created?
The moment you submitted your details and verified your email, the only option to update the information is by sending us an email regarding the changes you would like to make.
Please note: Once changed, we will be needing 24 hours to update the changes made on the official website.
- What needs to be done in order to get a new password?
The password can easily be changed. The only thing you need to do is by logging in and pressing on the Lost Your Password Button.
Please note: An email will be sent for setting up your new password.
- How is the payment done?
Our company provides you with the easiest and safest way to pay for the services chosen. Just click on the certain package and pay on your way out.
Please note: We do advise you to read our Terms & Conditions section before proceeding with any payment.
- Can I withdraw my profile from the website?
Yes, you can delete your account from the website. This can be easily done by contacting us via email or directly from the website.
Customers Frequently Asked Questions
We advise you to book when your mind and schedule is stress-free. Before making any booking you need to check up with your schedule, because if a personal trainer or therapist is being scheduled and you need to cancel your appointment, some of them charge a last minute change if they have not been informed on time.
Please note: We advise you to take a nice warm shower in which helps to get rid of all products used on the skin before an appointment with our experts.
In order for the services to be satisfied for both parties, the client needs to discuss this with the expert chosen.
Our experts provide you with needed oil, music and positive energy. We advise you to bring your own towel in order to feel comfortable & hygienic during your procedure.